EveryDay Living Service
EveryDay is run as a social enterprise, wholly owned by the charity Age UK North Tyneside. This means that all profits generated are donated back to the charity to help support and fund vital services for older people in North Tyneside.
The service is a ‘one stop shop’ for all home support needs providing domestic cleaning, housekeeping, pet sitting and walking, meal preparation, grocery shopping and companionship to customers aged from 18 plus years in North Tyneside.
EveryDay prides itself on providing a high quality, reliable service to its customers. All EveryDay team members undergo regular training and development and all are required to have cleared an enhanced Disclosure and Barring Service (DBS) check before they join the team. The service is fully insured for your peace of mind.
Paula Larkin Our EveryDay Angel
Paula joined the EveryDay Living team in June of this year having previously worked as a domestic and prior to that for Next clothing for 15 years. She supports customers in and around North Shields, Whitley Bay, South Wellfield and the Marden Estate.
Her customer’s age ranges from 60 – 92 years. Paula said that the EveryDay team is different because “they dont dash in and out, we take the time to talk to our customers. They might be the only person they’ve seen and spoken to all week and it makes a huge difference to their lives”.
The EveryDay Living team comprises of 10 EveryDay ‘angels’ who support customers to continue to live independently at home for longer.
Customer Satisfaction Is Paramount
Customer service is paramount for EveryDay so we undertake customer evaluations when a customer has been in service with us for 4 weeks to ensure our offer completely meets their individual requirements.
Paula’s customers have been highly complementary about her dedication and demeanour saying “she is a pleasure to have around and she is very thorough. I’m very happy with the service and enjoy Paula visiting. We would definitely recommend the service to others.”
Customer Evaluations
Feedback on the EveryDay Living service from the recent annual customer satisfaction survey speaks for itself.
99% of customers were very satisfied with the service
99% of customers said they would recommend the service
100% of customers said that the service met their needs
100% of customers said that they receive a quality service
94% of customers felt that the service was value for money