Covid19 Service Update 14.04.2020
The emails have been pouring in this morning applauding our EveryDay Professional Care & Support staff for being so responsive over the bank holiday weekend, here is just one of those messages:
Message of thanks
“Hi Kerry, Can I ask you to send through a massive thank you message to all your team. Our Emergency Duty Team and Gateway have told us Age UK North Tyneside’s homecare service was incredibly helpful and responsive over the Easter weekend. And they will be clapping extra hard for you on Thursday. Thank you so much
We’d welcome your feedback here https://www.cqc.org.uk/give-feedback-on-care
We are so very, very proud and a thank you goes to everyone who was working over the weekend supporting older people.
The numbers of people requesting our essential shopping service is slowly increasing and the telephone befriending service continues to be busy.
Our Dementia Connections team continue to support existing and new customers, and we can see that there are some very distressed carers struggling during lockdown. Very sadly, we now have a customer within this service diagnosed with the virus and who now is on an end of life pathway.
His wife is not allowed to visit him which is obviously very distressing for her, and our team are supporting her. Our thoughts are with them at this absolutely awful time
We’d like to extend our sincere gratitude to SOS Industrial who today offered to donate 250 face mask clips to ease the pressure on the ears of our key workers who are working in PPE constantly now.
We have received another shipment of PPE this weekend and our stock has once again been replenished which is further great news as new guidelines were circulated this weekend for it’s use.
Please stay safe and help us to continue to support North Tyneside and Newcastle’s most vulnerable and of course our fantastic care team.