April 17th CE Update
The Government has confirmed that “lockdown” will remain in place for another 3 weeks. For our organisation this means we will continue to operate as we have done over the last couple of weeks. Any changes in service provision will be communicated and shared as we’ve done throughout COVID19
The Leadership Team reported a further decrease in staff absence this morning which is fantastic news.
Very sadly, the number of customers reporting COVID 19 symptoms has increased to 10 over these last two days, 3 are supported through our Dementia Connections Team, 1 at Linskill Park, Rowan Croft, Care at Home in the North West, Crossgates, Fontburn Court, Thomas Ferguson Court and EveryDay Living.
Our thoughts are with their families at this time.
Employee of the quarter award
Our Leadership Team have discussed the Employee and Team of the Quarter Awards, and have agreed not to identify any one individual this quarter as we are inundated with stories and fantastic examples of how our team members are all going above and beyond.
Therefore, we have nominated and recognise every staff member.
Emergency Food Parcels
We have been notified of a donation of 150 food parcels from reality TV personality Vicky Pattison (ex Geordie Shore/Celebrity Get Me Out Of Here) which is incredibly generous.
We will be supported by Aspire (our IT support company) to deliver the packages to older people across the borough. They have put 3 of their vans and drivers at our disposal
Our gratitude goes to Vicky and to Aspire for their support.
Amazing Information & Advice results
In addition our Information and Advice team reported its final year end outcomes which were incredible. The team which comprises both staff and volunteers achieved some amazing results for older people in North Tyneside.
The total benefit gain achieved was £1,778,026 not only smashing our target of £1,178,487, but breaking the record of the highest benefit gain to date.
Customers supported to maximise their income are on average better off by £140.62 per week, as we know securing this extra income has a huge impact often allowing a person to remain independent for as long as possible in their own homes.
We have supported;
o 831 individuals through face to face office based appointments
o Carried out 462 home visits
o Resolved 3764 enquires via telephone and
o 996 individuals have been supported by just popping into the Bradbury Centre
o In total approximately 3619 individuals have been supported through the I&A project resolving over 6200 enquiries