EveryDay Care North Tyneside & Newcastle
I just wanted to start by saying where has the time gone since my last blog? Oh my how time flies when you’re having fun.
Respite Care -Wellbeing Centres
Let me kick off by telling you that the fabulous music café monthly events have continued across all three wellbeing centres Cedar Grove, Rowan Croft and Linskill Park to the delight of customers and families. Our thanks go to our partner (MiHC) Music in Hospitals and Care for their continued support. Please take a look at YouTube which highlights the fun had by all. Who ever said that people attending Wellbeing Centres just sit and do nothing?
Our partnership with Sport Works in the centres has gone down a storm with customers engaging in daily ‘Exercise Snacking’. Our customers even received their certificates in December following completion of their course.
The wife of a customer who visits Cedar Grove describes how impressed she is with the centre and even more so now there is a regular exercise activity. She reports that her husband’s mobility has improved and he is more chatty after he has attended the exercise activity.
Customer across the centres have enjoyed music therapy, pet therapy visits, intergenerational experiences and we even had a visit from a miniature horse. The customers have loved and embraced it all.
We receive lots of lovely compliments from families who’s loved ones attend the centres, here are just a few:
“Mum loves it. She doesn’t stop talking about it when she gets home, what she’s had for her lunch and what they’ve got up to while she’s been there its great”!
A Facebook compliment – “Mum loves being at the centre and the difference in her is amazing she is so happy and gets up every morning looking forward to the day ahead. When I think back to how ill mum was around 6 months ago, her recovery is astonishing. Thank you all so much”.
Employee of the Quarter Award
Wendy Dack, our Team Leader at Rowan Croft Wellbeing Centre also received the Group ‘Employee of the Quarter’ award which is fantastic recognition for the amazing support she provides to our customers and their families.
Little Legs at Cedar Grove
Cedar Grove opened its doors to the younger generation and now operates an out of school club which began in September. Little legs can be seen crossing the car park from 3:30pm onwards and children’s laughter heard from the main lounge until 6pm. Its lovely to see new little faces and the income from the club certainly helps to support the overheads and overall running of the centre.
Annual Customer Satisfaction Survey
In July we shared our annual customer satisfaction questionnaires and received some fantastic feedback. As an organisation committed to ongoing and further improvement we welcome all comments and feedback. We already have plans in place to act upon feedback received.
Virtual Dementia experience training went ahead as planned. Now over 75% of our staff have experienced how Dementia can effect everyday life. The team has provided excellent feedback about this and our 3D Dementia training. This also included our very own Group Chief Executive Dawn McNally, Dawn’s experience can be seen here
Extra Care Housing
Improvements in the wellbeing of customers in our Extra Care Housing schemes continued throughout the year with a variety of activities aimed to reduce social isolation and loneliness and promote gentle exercise “let’s use it or lose it” is our motto.
These activities include; social gatherings, seated exercise, entertainers, coffee mornings and intergenerational visits from local schools. We have received some very positive feedback from customers and families which is great to hear.
Tech Enabled Care
During October I attended a number of events and exhibitions including the 2019 Care Show, the International Technology Enabled Care Conference as well as visiting the National Innovation Centre for Ageing in Newcastle.
We came away from these events feeling technologized with a head full of thoughts and potential ideas to improve communication allowing staff to spend more time with their customers. Let’s see what technology changes 2020 brings for us at EveryDay .
Going For Gold
We’re very proud to announce that we were going for gold and we did it achieving the “Better Health at Work Gold Award” a fantastic achievement awarded to the Group as a whole. The official celebrations will take place in March 2020.
So to end here we are at the end of December with Christmas just behind us and a new year and decade just around the corner. Let’s end celebrating our successes, let’s welcome the challenges that 2020 will bring, but more importantly together lets end 2019 on a high.
Wishing You A Happy And Healthy New Year
Kerry Parker, Head of Professional Care Services