Easter Service Update

With Easter fast approaching and lockdown highly likely to be extended over the Easter weekend we continue to operate steadily, and are well prepared for an increased demand on our services.

Staff Absences Reduced

We’ve seen a decrease in staff absent or self-isolating which is fantastic news. Our absence figures are very small considering the circumstances.

Sadly, the number of customers reporting virus symptoms has increased to 7 from the 3 reported last week. Our thoughts are with their families at this time.

Projected Peak Period

As we move towards the projected “peak period” for the virus, we have implemented additional controls for our teams working within our Extra Care Housing Schemes, which go above and beyond the Government’s most recent Guidance.

Business As Usual

All of our care services continue to run without any disruption which is a fantastic achievement, we are reliably informed that we have further increased our reputation as a quality care provider as not all providers have coped as well as EveryDay.

Councillor Gary Bell (Cabinet Member with responsibility for Adult Social Care) has tweeted his “heartfelt thanks” and appreciation for our care staff, which is so well deserved.

Charity Services Update

Our Charity services also continue to run smoothly, those that continue to run “virtually” include Dementia Connections, Older Offenders, Information & Advice and Strength & Balance.

The new services, which include Telephone Befriending, Essential Shopping, Emergency Food Deliveries and Patient Transport, all have capacity.

Existing customers are currently very well supported, but this may change if/when lockdown is extended.

Reaching Out

We are reaching out to older people in the most deprived areas of the borough with high levels of older people living on their own, which we expect to increase demand for these services in the coming weeks.

And Finally

We do not need to make any efficiencies or lose any jobs because of COVID 19. Our  leadership team is now planning our Exit Strategy for when lockdown is lifted and as always we will ensure that all of our stakeholders remain informed and updated.

 

Our telephone lines are operational during the

Bank Holiday Easter weekend

Tel: 0191 2877028

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