EveryDay Care Service Update for Customers 26.6.2020
All EveryDay Care services are performing well and staff absence rates have plateaued at 5-7%. Our customers on the whole remain very well.
Moving to the Next Phase
Over the last couple of days HM Government has announced further relaxing of lockdown from 4 July 2020. As a result we met to review how Phase 2 of our plan was going, and when to move to Phase 3. We’ve agreed to move to Phase 3 on 6 July this allows us to ring the changes on a week day. To emphasise our next Phase will start on Monday 6 July 2020 and not 4 July 2020.
Updated Risk Assessments
Staff will be trained in the updated Risk Assessments for their specific service for the new Phase. The new procedures allows us to track which staff member is in contact with others.
Key Service Headlines
Customer Engagement & Consultation – this work was started in Phase 2 and will continue. We will discuss and agree changes informed by customers and our staff, through the ‘Guided Conversation’ Toolkit. Any changes will be communicated in advance of changes to service delivery.
Wellbeing Centres – all three centres will open from 6 July 2020 with additional controls in place, plus new options for customers. Customers will be given the choice to return to the Centres, to continue to have the service at home/one to one to allow them to get out and about. Alternatively to join another customer on an outing of their choice with one of our drivers.
Extra Care Housing Schemes– we are working closely with Registered Social Landlords to agree the opening of Extra Care Schemes to visitors, with additional controls in place, from Monday 6 July 2020.
Domiciliary Care in Community– will continue to operate as it does now, with all existing controls remaining in place
EveryDay Living– will continue to operate as it does now, with all existing controls remaining in place. We will be contacting those customers who put a hold on their service to ask them if they’d like to resume
Admiral Nursing– will continue to operate as it does now, with all existing controls remaining in place.
Dementia Connections– will continue to operate as it is now but with some social groups re-opening with additional controls in place, from Monday 6 July 2020
Customer Services– will continue to operate as it does now remotely and from home but will prepare to move back to the Bradbury Centre in Phase 3 as soon as the screening is installed
Should any customer wish to change or update their service or infact just have a conversation about what they’d like to see in the future from EveryDay we’d love to hear from you . You are able to contact our Customer Service Team, leave a brief message and we’ll call you back .
Tel 0191 2877028 or alternatively e mail firstname.lastname@example.org