Quarter End Highlights
Edith Moffat House
We finally agreed the long term future of this extra care housing scheme on Monday with the transfer of the landlord from Riverside to New Walk. New Walk has been busy preparing empty apartments ready for new customers and already the door bell is ringing. We have two new tenants moving in and interest remains high. It has been an unsettling time for customers and staff in the scheme but that is behind us now as we work to get the empty properties filled. Nothing has changed other than the landlord, our role remains the same.
Construction is 4-5 weeks ahead of schedule and we’re receiving enquiries regarding recruitment opportunities already.
Our team were the busiest they have ever been, working across 7 days a week with an increase in customers contacting them for information relating to C19, and what was available to them or who could provide support.
The Customer Services Team will return to work in the Bradbury Centre on Monday 17th August so we can re-open telephone lines to live calls again. We will open the doors to customers between 10am and 2pm Monday to Friday. The downstairs (and upstairs) areas will be closed to customers other than the reception area where access will be controlled and managed to 1 in and 1 out.
Our Wellbeing Centres opened on Monday. Please follow our social media for some lovely images. It was quite emotional for customers and staff seeing each other again.
Most importantly we kept our customers and staff safe with no customer deaths reported due to C19 (none reported to date) and staff absence is still averaging 5%.