Have your say
We always love to hear from our customers. Whether you’re singing our praises or suggesting new ways we can improve, we want to hear what you’ve got to say. You can take a look at our customer testimonials here. We also welcome testimonials from our staff, you can read those here.
There are plenty of ways to give us your feedback. We complete an Annual Customer Satisfaction survey each year, however we welcome feedback throughout the year.
To have your say, call us on 0191 287 7028 or email firstname.lastname@example.org.
Alternatively, there are several third parties where you can leave feedback. We are registered with the Care Quality Commission. If you would like to leave feedback with them, you can head to our page and click “Give feedback on this service”.
The Care and Support Alliance has launched its ‘Big Social Care Review’ to find out about the experiences of those needing care during the pandemic. The survey is open to all those who need care in England and aims to get a picture of what care people have needed since March, what they have received, and what could have made things better.
The Care & Support Alliance – a coalition of 70 of Britain’s leading charities (including Age UK) campaigning for better social care – recognise only too well how hard it has been for those relying on care during the pandemic. This survey aims to gather the views of those in receipt of care, in order to demonstrate to the Government what it has been like, and make care better for those who rely on it now, and for those who may need it in the future. This Government has promised to reform social care, so your views really do matter.
If you are able to get involved, please click the link below. The survey closes Friday 4th December.