EveryDay Service Update 11.09.2020

The big talking point this week sadly has been the increasing C-19 infection rates across the North East region. The increase in infection rates appears to be most pronounced in younger adults, particularly those aged 20-29, who may form part of our staff teams.

Impact on Support

An increase in infection in this age group may well have an impact on the people we support. It is therefore increasingly important that all infection prevention and control measures remain in place and our team complies fully with them.

Team Location

Whilst our customers are focused in North Tyneside and Newcastle our staff live all over the North East. Therefore, our C-19 Plans and Risk Assessments must always reflect local variations.

We will focus this week’s update on C-19 and outline the changes we are making across services from Monday 14 September 2020.

Changes to services

The changes reflect new Government guidance and aim to reduce the increasing rate of infection across the country. All C-19 Service Plans and Risk Assessments have been updated to reflect the changes and are available for circulation/discussion via your Head of Service.

Care at Home in the Community

This continues as normal with the additional controls implemented at the start of C-19. Kerry Parker, Head of Professional Care services is writing to all of customers to remind them that our service continues as normal and how we would appreciate their ongoing support to keep our staff safe by following government guidance, particularly the new “6 people rule”

Extra Care Housing

We are working with Landlords to reduce the number of visitors to our schemes. We are preparing to start to shop/collect for customers living in our schemes using staff working in the local community.

Kerry Parker will inform customers and team members of any further specific changes relevant to each scheme. We will be circulating a joint communication to customers with our Landlords.

EveryDay Living

This service continues as normal with the additional controls implemented at the start of C-19. We are writing to all customers to remind them that our service continues as normal and how we would appreciate their support to keep our staff safe by following government guidance, particularly the new “6 people rule”.

Wellbeing Centres

Our centres will not be closing unless North Tyneside Council insist that we do so.

We have not heard anything yet and will inform customers  when we know more.  Unfortunately we will not be taking on new customers until further notice, except to support people in crisis. This will allow us to maintain the current social bubbles we have created for each day at each Centre.

Customer Services

Our Bradbury Centre team are available from 8.45am until 16:30pm, Monday to Friday. Our doors are open to the public (on a one in, one out basis) from 10am until 2pm, Monday to Friday.

Information & Advice

This service is available for face to face appointments 10am to 2pm Monday to Friday at the Bradbury Centre. Customers should call to book an appointment in advance Tel: 0191 2808484

Induction Training

Induction training for new staff from Newcastle will be delivered in the relevant Scheme and not at our Training Suite in Whitley Bay. This wil reduce travelling for everyone and minimise any risk.

Training

We continue to limit the number of people in the Training Centre to 6 to minimise risk

Finance

We have Finance team members on site Monday – Friday and our doors are open between 10:00-14:00 to enable those of you who wish to make a payment. Tel: 0191 2877010

Human Resources

Our team is extremely busy with recruitment for existing and new developments across North Tyneside and Newcastle Tel: 0191 2877011 for role vacancies.

We will continue to update all of our stakeholders on a

weekly basis.

 

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