Government Guidance

It has been a particularly hard week for our teams in Extra Care because of the Government announcement on Sunday, and everyone’s  interpretation of the new rules on visiting their families.

We hope we have now reached a new steady state, at least for another couple of weeks. Unfortunately every time there is a change in Government Guidance we will have to prepare ourselves and our customers for the inevitable uncertainty which follows, and then the subsequent calm as everyone settles down into the new rules.


We are going to accelerate our plans to introduce further technology into our Extra Care Housing Schemes. Our Head of Professional Care, Kerry Parker and our Chief Executive, Dawn McNally have this week discussed the role of technology in care in detail and will be preparing teams for the part they will play in supporting customers to access this.

Staff Update

Staff absence this week has averaged at 6%, it did fall to 5% on Wednesday. All in all another very good week for our team .

Customer Update

We have 2 customers reporting C19 symptoms but thankfully no recorded deaths due to C19. Our infection control measures are proving very effective but we will not become complacent.

Exit Strategy

We are still in Phase 1 of our Exit from Lockdown Plan, and we continue as we are with the same levels of control in place. We will share detail when we plan to move to Phase 2.

Service Update

Our services have evolved during C19 and we have launched:

Carer Peer Support Group

Bereavement Support Group


We are recruiting new care staff as we are receiving new customers regularly. The Staff Referral Scheme rewards the person referring a new employee who stays with us with £200.

Food Parcel Friday

We end the week having delivered a further 100 food parcels across North Tyneside, and the Bradbury Centre HQ building is slowly morphing to provide a new working environment for us. We feel very well prepared to meet the challenges the ‘new normal’ presents.

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