Phase 2 Update

Phase 2 Update

In our CE, Dawn McNally’s last briefing she said she would focus on the headlines from the changes we will make across the organisation from Monday 15 June 2020 which is when we will move to Phase 2 of our C19 Plan.

Infection Rate

The C19 infection rate is now decreasing each day in North Tyneside and the North East, and therefore we are ready to move to the next Phase..

Generally in Phase 2 all services will move to engaging and consulting with their customers to discuss changes to services, as well as carrying out a light touch ‘guided conversation’ to ensure we capture any changes where customers may require our help and support.

Key headlines and changes for Phase 2:

1. Emergency Food Parcels-

   As we have moved from an immediate emergency response to ensure older people had enough food, to now having arrangements in place to ensure older people have their emergency shopping done etc this service is no longer required. We’d like to thank everyone who supported the delivery of 850 emergency food parcels which were gratefully received by older people.

2. Prepared Food & Snacks-

   Our Catering Team based at Edith Moffat House will continue to cater for those customers who want meal. Keith Pott’s, Head Chef will process all orders.

3. Essential Shopping-

   this service will continue but will be supported entirely by volunteers from 15 June 2020, all staff supporting this service will have moved back to their substantive role. The service will continue to be free to customers and will be co-ordinated now by Caitlin Calvert, referrals should be made via the Customer Service Team

4. Telephone Befriending-

   this service will continue as it is currently with Beverley Swan. Customers who are being contacted by us for a wellbeing call can be referred into this service.

5. Extra Care Housing Schemes– the schemes will remain locked down, but we will now encourage customers to meet with loved ones (in line with Government Guidance) outside of the scheme but not in the communal gardens. Families will be asked to meet customers at the front door of the housing scheme and care staff will be asked to carry out a dynamic risk assessment immediately before their customer is to meet with loved ones to make sure they have no C19 symptoms.

6. Kerry Parker, Head of Professional Care Services will continue to communicate with customer families and Registered Social Landlords to remind family members etc not to go ahead with a visit if they are showing any symptoms of C19. Staff will remain extra vigilant to ensure we uphold all controls and report any concerns immediately to our Team Leader, Care Manager or Head of Service.

7. Domiciliary Care in the Community there is no change and we continue as we are, we continue to uphold all controls and the use of PPE

8. Wellbeing Centre- again there is no change and we continue as we are, we continue to uphold all controls and the use of PPE.

9. Admiral Nursing- no change and we continue as we are, face to face visits will be held with customers in greatest need, otherwise we will continue to use telephone and video to support customers

10. Dementia Connections- no change and again we continue as we are, we continue to use telephone and video to support customers

11. EveryDay Living- no change and we’ll continue as we are, we continue to uphold all controls and the use of PPE

12. Jarrett’s Coffee Shop- will remain closed during Phase 2

13. Health & Social Activity Groups, including Active Age and Healthy Habits- no change and to continue as we are, we continue to use telephone and video to support customers

14. Older Offenders- no change and to continue as we are, we continue to prepare and send Activity Resource Packs to local prisons.

15. Information & Advice- no change and to continue as we are, we continue to use telephone and video to support customers

16. Befriending- no change and to continue as we are, we continue to use telephone and video to support customers. See Telephone Befriending above.

17. Care Plus– Team members have returned to their substantive service and are supporting existing customers for Care Plus.

18. Strength & Balance– no change and continue as we are, our trainers continue to use telephone and video to support customers

19. Customer Services – no change and to continue as we are, customers contact us, leave a message and our team returns their calls and triage where required

20. Training- we are now increasing the number of training sessions we are delivering and also the number of staff who can attend.  A Risk Assessment has been prepared to ensure staff safety at all times and PPE is available for use while at the Training Suite.

 Bradbury Centre HQ Update

The Bradbury Centre will remain closed to the public and customers during Phase 2. Some staff will be able to work from the Bradbury Centre from 15 June 2020 but only as agreed with your Head of Service, to enable us to manage the numbers and keep everyone safe.  Staff who can work from home will remain working from home.  A Risk Assessment has been prepared for the Bradbury Centre, it includes the following controls:

• How we minimise the number of staff in the building at any one time
• How we minimise the use of shared equipment
• Consideration of staff individual circumstances
• Use of transportation to and from work
• Maximising handwashing and sanitisation
• New signage for maintaining social distancing
• Screening off areas for protection
• Introducing one way system where possible

Our Customer Service Team is available Telephone 0191 2877028.

Please leave a voicemail and we’ll call you straight back.