Weekend Update On Service Provision

We start the weekend with one only more member of staff self-isolating, and the fantastic news is that next week we expect a number of staff to return to work after self-isolation.

All in all as a Group we continue to perform superbly during the COVID-19 situation.

High Sheriff for Tyne and Wear

We have received a message from the High Sheriff for Tyne and Wear applauding our work, “ Dawn, long ago I decided that a key focus of my shrieval year would be to support charities and community groups in Tyne & Wear working to combatting loneliness, little knowing that their work would become even more vital with the arrival of COVID-19.

Please let me know if there is anything I can do to raise the profile of your valuable work .

In the days/weeks/months ahead – as and when appropriate I’d also be keen to visit and view your work first hand. Meanwhile, hope you are keeping well.

Best wishes. Sarah”

Sarah Stewart OBE DL, High Sheriff for Tyne and Wear

It is very motivating for us all to receive something like this,  and well deserved as our team is pulling together amazingly in light of COVID-19

Reaching Out

We have reached a steady state and the Leadership Team has agreed today to try and reach out to those older people who are not aware of the support we are offering.

We must emphasise this will very much depend on Northumbria Police agreeing to us carrying out a leaflet drop of the “contact cards” we use currently for our existing customers.

Additionally we are in the process of asking the Post Office if they could support us to do this, and we will also ask for volunteers to be on standby to support.

Yvonne Probert, Head of Charity Services is preparing a “hit list” of the areas we intend to target starting early next week. The plan is to do this in phases starting with the most “deprived” areas of the borough, monitoring the demand on our services as we go.

Yvonne will also be responsible for communicating this to volunteers.

Our Customer Service Team has received a steady stream of requests today from local residents and their families , some of whom are not located locally .

The lines are open 7 days 10:00-15:00 Tel 0191 2808484 . The team will respond to all voicemail messages left on this number.

We will continue to produce a regular update as developments take shape so please check our social media platforms for regular updates and share our messages with your own networks.



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