Covid19 Service Update 26.04.2020

Staff Absences

Our staff absence continues to show no real change, currently we have 10% of the workforce absent which is now the lowest it has been during lockdown. As a result all services continue to run normally.

Customer Update

Very sadly, one of our Dementia Connections customers died earlier this week in his care home (Ethoian Homes). It’s a very distressing time for his family who continue to be in our thoughts as well as those who cared for him.

Apart from this gentleman there is one other change to the number of customers reporting COVID 19 symptoms, which is a positive one, this customer is now reporting to be very well which is fantastic news.

Business As Usual

Since lockdown was extended we have continued to receive a very steady number of calls to our Customer Services Team who continue to offer the service 7 days of the week.

The nature of these calls continues to be for information, advice and guidance with referrals to our essential shopping service and telephone befriending. We have additionally been able to take on new care packages.

Both new services are getting busier each day, and we continue to be comfortable with our capacity to deliver these vital services.

Food Parcel Donations

We delivered 350 essential food parcels to older people across the borough supported by Aspire Technology Solutions.

We will continue to target those older people in greatest need. We’ve had some wonderful feedack from very grateful older people following receipt of their parcels. Additionally Care Scheme Managers fedback that they’d seen a marked up lift in the spirits of their residents.

PPE Update

To ensure the continued safety of our key workers and our customers we have again replenished our stock of PPE. We were very fortunate to receive donations of face shields from AMAP: University of Sunderland who donated a further 250 for which we are extremely grateful.

Exit Strategy

Our Leadership Team continues to work on our Exit Strategy which we expect to communicate internally before the next Government Announcement about lockdown on 7 May 2020.

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