Service Update 1st June  2020

Customer Update

We have one customer, within our Dementia Connections service, with C19 symptoms and no customer deaths from the virus, where we provide the customer’s care.

This is incredible to be this far through the pandemic, it is not luck but down to everyone single one of our team who have upheld our infection controls.

Staff Update

We end the last week in May with a slight increase to staff absences. This is now at 6% having risen from 5%. This is still an enviable figure allowing us to continue to deliver services as normal. 

Phase 1

We remain in Phase 1, of our Exit Plans, until at least 14 June 2020, and we will continue as we are until further notice.

Our Chief Executive, Dawn McNally will prepare and circulate a summary of the year and present it very soon as we move through Phase 2 of the Exit Plan, and then our plans for this year in Phase 3.

In other News

We are delighted to announce that we have again maintained our CHAS status which ultimately means our health and safety systems and processes are fit for purpose, and are well managed. Thanks to Angela Dawson who leads on this process for steering us through this assessment despite the challenges of C19.


We have received two very special messages this week, one from the Mrs Susan M Winfield OBE, Her Majesty’s Lord-Lieutenant, who wrote “to Dawn McNally and all at Age UK North Tyneside & EveryDay Care, I want to express my deepest gratitude for the incredible support and service you have given throughout the Covid-19 crisis. My wholehearted thanks for all you have contributed and my best wishes”.

The second was a letter from Councillor, Carole Burdis a member of North Tyneside’s Cabinet. It is fantastic to have received this kind of recognition for our organisation.

Charity Performance

Our Charity performance for the year ended 31 March 2020 was reported into the Board of Trustees last week and we are pleased to confirm that we achieved 29 out of 33 strategic objectives, and ended the year with a surplus of £61k, a great result and another strong year’s performance.

We have again achieved an awful lot on behalf of older people in North Tyneside.


Volunteer Week

As a group we are fortunate to have the support of literally hundreds of volunteers who provide their own time to us and to our customers. Many have been able to continue to support us even during Covid-19 which is an incredible feat. We will be celebrating some of their fantastic stories this week during Volunteer Week. A huge thank you goes to them for everything they do which assists us in ultimately providing the service we can in North Tyneside.








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