COVID-19 update March 27
It’s fantastic to be able to report that there are no changes to our staff absences, and none of our customers are reporting COVID 19 symptoms today.
Age UK North Tyneside and EveryDay Care have circulated to all relevant staff, a letter from our Chief Executive, Dawn McNally which emphasises our role in delivering essential services to vulnerable older people, and therefore our right to continue to travel during lock down.
Staff had requested this as the Police have challenged them and asked for evidence that confirms they are supporting an essential service.
Car Parking Access
In addition to this we are in the process of getting a car parking permit to relevant key worker staff allowing access to restricted parking areas without fear of recompense.
Customer Service Team
The Customer Service Team are available over 7 days, 10am to 3pm. Only new customer enquiries and referrals will go through this team who will then action these to the relevant service.
The main telephone system is operating on a “night” service with a new message asking our customers to leave a voicemail for us.
We are linking with other local support partners in North Tyneside who in addition to ourselves are supporting older, vulnerable residents to remain at home safely.
The Whitley Bay Roundtable http://whitleybayroundtable.org/support/
Our additional provision includes essential shopping and pharmacy runs. The charity has also launched it’s telephone befriending support service. Tel: 0191 2808484
We are updating our websites and social media platforms daily with information pertinent to our customer demographic linking to partner activity and support available locally.
Although our Bradbury Centre building is currently closed and our teams are all working from home and our Extra Care Schemes in the case of EveryDay our leadership team meets virtually each day to ensure service provision is sustained.
As always we will keep all of our stakeholders fully appraised of any changes to service provision for Age UK North Tyneside and EveryDay Care.