Update May 2 2020

Staff Absence Update

We are pleased to report that staff absence continues at 9%, whilst there are changes between different services overall absence remains unchanged.

As part of her role, Kerry Parker, Head of Professional Care Services reports staff absence and customer illnesses/deaths to various agencies every day, including North Tyneside Council. We are very proud of the way our service has remained uninterrupted during Covid-19.

Customer Update

In addition we are absolutely delighted to report that customer’s reporting symptoms of the virus have reduced to 2, which means 3 have recovered which is fantastic news for all concerned.

End of Financial Year

Our Leadership Team has been busy preparing the end of year reports, which are looking positive.

Food Parcels Deliveries Continue

The most recent delivery of 200 food parcels has gone this week to older people who are not Age UK North Tyneside or EveryDay Care customers.  This brings the total delivered to date to 550.

Our sincere thanks again go to Vicky Pattison who continues to fund raise to make these donations a reality.


We also reached out to Everlasting Care customers, a well-respected domiciliary care partner organisation and provided their customers with 80 parcels for which they were very grateful.

New Carer Support Group

We have launched a new peer support group for carers in North Tyneside . This group is not just for those who are caring for someone living with dementia but for all carers. Covid-19 has created additional challenges for carers isolated with their loved ones, sometimes 24/7  https://www.everydayuk.org/carer-support/

Covid-19 Testing

We are encouraging all staff with symptoms to arrange to be tested for Covid-19. Use this link https://www.gov.uk/apply-coronavirus-test to arrange a test. As part of the process staff will asked for some basic information which includes:

  • Vehicle registration number (of the car you will attend your appointment in)
  • Mobile Phone Number (so they can make contact with you)
  • Organisation (that the health or social care professional works for)
  • NHS Number (please note this is optional)
  • Health or Social Care Professionals name
  • E-mail address (so that they can confirm an appointment with you once booked)
  • Position / Role (for example – nurse / social worker / carer etc.)

Please note: If you do not reply with this information, they will not be able to book an appointment slot.  Once they receive this information they will make arrangements to call you.

Do let our HR Team you have had a test and the outcome please. Tel: 0191 2877011

VE Day 75

Friday 8th May is VE Day. We intend to remember the day and what it may mean to our customers regardless of the lockdown situation we will ensure the date is marked.

Life After Lockdown

Finally it is our intention to circulate details of our exit strategy next week. This will involve a phased return which Heads of Service and Managers will communicate to teams.


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Speak to our Co-ordination Team today

If you’re thinking about accessing support for yourself or a loved one, we’re here to help whether you’d like more information, need some advice or want to discuss the support available.

Contact EveryDay
  0191 287 7028