Covid-19 Update 7.9.2020

We are pleased to report that absence levels remain stable and our customers are generally very well. However we must all remain vigilant as the number of C19 cases has increased over the last week in North Tyneside.

Our Care Managers monitor our Absence Tracker daily and alert their Head of Professional Care, Kerry Parker if they have any concerns.

Newcastle Teams

Our staff working in Newcastle are all eligible for the Anti Body Test. We encourage everyone to get a test if they have not had one. We do expect North Tyneside Council to follow suit soon and offer the test to all care staff. We will update everyone in due course

Our People

We are pleased to announce that Marion Perry will take up the Care at Home Area Manager position for Newcastle. Marion will be supported initially by Audra Proud. Eventually Marion will directly manage Hodgson House and Allerdale Drive

Recruitment

Allerdale Drive is about to be handed over now the construction work is complete. We are recruiting Personal Support Assistants and a new Team Leader for this exciting new development.

Contact our HR Team if you need any additional information for yourself or someone you know. Tel: 0191 2877011

Appointments

We will also appoint a Head of EveryDay Homes to join our Leadership Team and provide more capacity to explore and realise new housing opportunities for EveryDay Homes

Customer Consultation & Engagement

As previously reported we extended Phase 2 of our Exit from Lockdown Plan to allow more time to engage and consult with customers about what they wanted to see change if anything with their service provision.

This feedback is now informing slight changes to services and the introduction of new ones, we plan to announce our “new operating world” later this month to roll out from 1 October 2020.

We will provide you a flavour of the feedback from EveryDay Care & Support Services in next week’s bulletin.

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